This role serves as the front-line contact for clients seeking eligibility information about the RAFT (Residential Assistance for Families in Transition) program at RCAP Solutions, providing intake, referral, and case management services as part of the Housing Consumer Education Center team. Responsibilities include determining RAFT eligibility, helping clients access and manage benefits, entering client information into tracking databases, and providing budgeting, tenant/landlord rights, and housing search counseling to walk-in and phone clients. The role also involves negotiating and mediating with property owners and utility companies. Pay is $21.00 per hour.