The Assistant Manager of Shelter Case Management supports case management and client services across shelters in North Central Massachusetts, serving as an onsite staff presence and providing guidance and supervision to the case management team. Responsibilities include tracking compliance with EOHLC Shelter Scope of Services, ensuring new families are assigned case managers with immediate needs met, and maintaining reporting spreadsheets on rehousing progress. The role responds to crises with backup from the Shelter Manager and reports to the Director of Shelter Case Management.